Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Canandaigua


Job Description

Position Summary:

The Service Desk technical role is the first point of contact for customers seeking technical assistance within our company. This person is responsible for providing day-to-day remote or on-site problem resolution support for IT hardware, software, business systems, networking products, access for internal and external partners and other services. This includes engaging with users via the phone, chat or user-facing portal to analyze, diagnose and resolve inquiries and to provide remote support to assist with installation, maintenance and repair services.

We are looking for high energy, customer focused individuals who can provide fast and reliable technical assistance on computer systems. An excellent candidate will have solid technical experience and is able to communicate effectively with end users who span the full gamut of technical capabilities.


- Analyze, troubleshoot and resolve computing hardware, software, connectivity, networking and account management inquiries
- Perform remote installation, maintenance and repair services
- Respond to inquiries in a courteous, professional and high-quality manner
- Use ServiceNow ticketing system to retrieve, track, document, communicate to clients and resolve (close) service calls
- Drive and/or participate in process improvement initiatives
- Adhere to team expectations and CBI Values
- Adhere to standard operating processes and procedures

Business Skills:

- Effective problem solving/troubleshooting skills
- Good judgment /analytical skills
- Excellent customer relationship management
- Good oral and written communication skills
- Must have technical understanding of PC/MAC hardware, printers and peripherals
- Working technical knowledge of Win10, MacOS, iOS operating systems
- Ability to diagnose complex technical issues while working with customers over the phone or chat
- Knowledge of Active Directory administration, Office 365, Sharepoint, Azure AD
- Knowledge of SCCM, inTune, Jamf
- Ability to work in front of a computer for an extended period of time
- Ability to perform manual labor (lift, push pull or move IT systems as needed)
- Ability to wear required safety equipment, where applicable

Core Competencies to be Successful

- Positive Attitude
- Flexible and adaptable
- Information Retention
- Continuous learning
- Willing to work flexible hours including occasional after hours on-call
- Strong teamwork/collaboration
- Ability to work with ambiguity
- Ability to work in a changing and evolving environment

Recommended Qualifications

- Bachelor’s degree equivalent work experience
- High level understanding of IT organizations and technical team structures
- Exceptional customer service orientation
- Must have excellent quantitative and analytical skills
- Experience working in a team-oriented, collaborative environment
- Ability to effectively prioritize and execute tasks in a high-pressure, fast paced environment
- Ability to deliver clear communications to end users
- Exceptional written and oral communication skills.
- Demonstrated ability to develop positive working relationships with all levels of an organization.
- Strong documentation skills

ADA Physical/Mental/Workplace Requirements

- Ability to work extended work hours
- Occasional lifting up to 25 lbs
- Sitting, working at desk/personal computer for extended periods of time
- Primary work environment is professional office, but may also work in a production environment at times


Canandaigua, New York

Additional Locations

Job Type

Full time

Job Area

Information Technology

Equal Opportunity

Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).

  • access
  • active directory
  • hardware
  • relationship
  • software

About the company

Constellation Brands, Inc., a Fortune 500 company, is an international producer and marketer of beer, wine and spirits. Constellation is the largest beer import company in the US, measured by sales, and has the third-largest market share of all major beer suppliers.