Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Portland


The primary purpose of the Service Technician is to repair and maintain office equipment for our customers.
This is achieved by focusing on three key objectives
- customer service, exceptional knowledge of various brands of office equipment, and a high level of professionalism.
It is the responsibility of the Service Technician to ensure an exceptional experience was provided with minimal downtime for the customer.
· Perform thorough repairs on equipment with a focus on reducing repeat service calls, minimizing down-time for end-users and executing service at the lowest possible cost
· Meet or exceed service level targets for service ticket acknowledgement and issue resolution
· Maintain effective client relationships and communication to foster a positive service attitude and to provide the highest quality service to all assigned areas
· Accurately and promptly track and update service calls in MWA, ensuring information is clear, thorough, accurate and professional
· Act as a technical and training resource for other Kelley Imaging Service team members on triage efforts, device technology, and some networking issues
· Create and execute a proactive Preventative Maintenance (PM) schedule; conduct PM on devices as required by repeat issues or problematic devices
· Organize daily duties, prioritize critical issues and effectively manage time to successfully address tasks in a time sensitive manner
· Maintain an organized, adequate parts inventory for the equipment fleet in assigned area(s); work with Parts Manager to assure appropriate stock to quickly address repairs without accumulating excess or obsolete part inventory
· Understand and adhere to established processes for part ordering, returns, inventory reporting
· Provide end user training on devices or functionality as required
· Remain flexible in role and willing to provide support to other Kelley Imaging Service Team members REQUIREMENTS
· Experience preferred in MPS/MFD service (Sharp/Toshiba preferable)
· CompTIA A+
· TCP/IP and Network Setup
· Must be able to lift 45 lbs
· Copier Certification/training
· Personal Vehicle
· Valid Driver's License
· Proof of Car Insurance
· Ability to pass background check

  • customer service