Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Baltimore


Responsibilities :
In this role, you will be a Staff Service Manager for our Slack Enterprise Grid environment:

- Partnering closely with a Sr. Product Manager on implementation of strategic enhancements and evolution to our Slack Enterprise Grid environment at Disney
- Administer and lead operational activities executed by self and partners in the day-to-day work necessary for supporting our Slack organization and workspaces across Disney, and designing and implementing automation to support the platform and its customers.
- Providing governance over the Slack environment (integrations, security policies, and records retention) and ensures service is meeting expectations of our businesses through regular executive and partner stakeholder engagement
- Partnering closely with workspace owners and admins on overall health and security of the environment
- Performing regular audits of Slack environment in coordination with security teams
- Gather requirements for business processes and determine ways to optimize/improve Slack setup, onboarding for teams and departments, and partnering with a software engineer on automating fulfillment of common user and workspace admin requests
- Developing and reporting on SLA metrics and KPIs for services
- Stay current on developments within the IT space and provide recommendations on ways to automate, improve user experience, and deliver our services more efficiently.
- Partnering with Product Managers, Solution Architects and Software Engineers to identify opportunities for improved user experience, increased agility and availability Basic Qualifications :

- 6+ years of experience in IT Operations or IT Support in an enterprise environment
- 2+ years of experience in team lead or supervisory roles
- Proficiency and deep awareness of collaboration platforms and tools space (Office 365, G Suite, Slack, Box, Quip, Dropbox, etc.) - You consider yourself a champion / expert-level user of 2 or more of these tools
- Intermediate-to-Expert level knowledge of Slack as a user and administrator
- 3+ years of experience in IT Operations or IT Support in an enterprise environment
- Experience leading support ticket management and tracking

About the company


Related jobs