- Entry level
- No Education
- Salary $18,000.00 - $30,000.00 unpaid work
- San Jose
What You'll do
Cisco's Supply Chain Organization is seeking a Software Failure Analysis Engineer to join our team in San Jose, CA!
In this role, you will be accountable for configuring, testing and analyzing software platforms in controlled environments.
Your responsibility includes follow through the Failure Analysis End-to-End process till the case closure. The failure analysis process is closed loop, providing data to Manufacturing and Engineering team for the prevention of recurring failures.
Role & Responsibilities
You'll be responsible for software root cause analysis including evaluation of field failures and returns.
Evaluation of development life cycle test failures.
Defect detection including containment analysis.
Software Reliability growth testing.
Bug verification (emulate customer network topology).
Opening SW bugs and working with engineering team to see it to closure.
Providing data to engineering team for the prevention of recurring failures.
Work closely with Product Managers, Technical Leads and Customer Support to understand and come up with the right solution to replicate customer reported issue.
Mentoring and training other FA engineers.
Who You'll Work With
This an unrivaled opportunity for an expert Software Engineer to positively impact our customers experience and business outcomes. To be successful, you will be working with Cisco engineering, Supply chain partners, EMS partners, Product Quality and Customer Experience (CX) team.
Who You Are
You should have a track record of success, a proven work ethic, ability and desire to lead engineers and a can-do attitude. In addition, you have the following experience:
You are experienced in C, C++, Python, Perl, TCL, Shell scripting and Java and are comfortable/experienced in Unix/Linux/FreeBSD based environments.
Strong networking and L7 (HTTP, HTTPS, SMTP etc.) protocol knowledge.
Deep understanding of ISO's OSI model and TCP/IP protocol suite.
You understand of Layer2 protocols and have the ability to analyze hard problems.
Understanding and hands-on experience in networking and knowledge of Cisco technologies.
Having Cisco certifications like CCNA is desirable.
You've had exposure to Software defined Network (SDN) and virtualization.
You have experience in unit test methodologies and agile working environment.
You're able to work & collaborate effectively with remote teams globally.
At Cisco, each person brings their rare talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records
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About the company
At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.
We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.
Learn why Cisco is a great place to work and what we offer you.