Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Houston

Description

Job Title: Specialist III, Call Center
Location: LSC-System Office UP
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 32097
Commitment to Mission This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, diversity, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs


- One LSC


- Student Focused


- Own It


- Advance Equity


- Cultivate Community


- Choose Learning


The Chronicle of Higher Education’s “Great Colleges to Work For” is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College was recognized in five areas: Confidence in Senior Leadership; Diversity; Facilities, Workspace & Security; Job Satisfaction; and Work/Life Balance.

Campus Marketing Statement Lone Star College-System Office, University Park

Lone Star College offers high-quality, affordable academic transfer and career training education to 99,000 students each semester. LSC is training tomorrow’s workforce today and redefining the community college experience to support student success. Stephen C. Head, Ph.D., serves as chancellor of LSC, the largest institution of higher education in the Houston area with an annual economic impact of nearly $3 billion.

LSC, which consists of seven colleges, ten centers, two university centers, Lone Star Corporate College and LSC-Online, is continuously named Great Colleges to Work For by the Chronicle of Higher Education. To learn more, visit LoneStar.edu.

Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.

Location address is 20515 SH 249 (SH 249 and Louetta Road) Houston, Texas 77070-2607.

Job Description PURPOSE AND SCOPE:

The Specialist III will function as the first response access point for all students. He or She will trouble-shoot the student center and receive inbound calls from faculty, staff, community members, and students from all Lone Star College campuses that need assistance with Admissions issues, updating student account, Registration processes, Advising information, and Business Office functions. The Specialist III will provide information, direction, and step by step instructions to educate students on self-service modules.


ESSENTIAL JOB FUNCTIONS:

Monitor all employees within the call center to provide consistent information to callers. Maintain all registrations through email inboxes with little to no supervisionCreate and deliver communications to applicants and currently enrolled students thus promoting enrollment and retention of the student bodyAnalyze residency requirements that affect student tuitionTriage students account to provide caller with complete Admissions and Business Office requirementsAnalyze academic reports to verify if students qualify for graduationEducate students on how to navigate their student centerAnalyze transcripts ensuring they are meeting TSI, state law, and prerequisite requirementsOversee and provide leadership to call center employees. Assist with training new hires.Maintain weekly reports for direct supervisorSupport staff by providing clerical, analytical, administrative and/or operational support under general supervision. On occasion, handle sensitive and confidential issues or documents. Administrative duties include attending and taking meeting minutesAnswer or direct to appropriate personnel/office any callers requesting assistance. Create Service Now Tickets for changes required on student account to the appropriate departmentProvide a high level of advice to students in terms of explaining the degree / program types and options that LSC offers as well as disseminating information to students about the services available on campusContact prospective students during peak registration and before each enrollment period starts to provide assistance with the enrollment process through phone calls or emailMaintain and conduct correspondence with students, advisors, department chairs, deans, directors, key staff members, professors, and VP’s of Instruction to properly evaluate student records for completion purposesProvide support and perform compliance for all areas of the Admission & Records Department. Perform compliance for overall Admission & Records department


KNOWLEDGE, SKILLS AND ABILITIES:


- Ability to work non-traditional hours (may include weekends and holidays as needed)
- Excellent verbal and written communications skills
- Excellent listening skills and professional phone etiquette and demeanor
- Excellent problem-solving abilities
- Strong attention to detail
- Understanding of Call Center technologies
- Ability to use software products
- Ability to prioritize effectively
- Ability to balance team and individual responsibilities


PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.


WORK SCHEDULE AND CONDITIONS:


- Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
- Interface with internal and external contacts as needed to carry out the functions of the position
- Work is performed in a climate-controlled office with minimal exposure to safety hazards


REQUIRED QUALIFICATIONS:


- High school diploma or GED and at least 3 years of related work experience, or an equivalent combination of education and experience

Salary Hiring Salary is $32,250

Benefits Marketing Statement By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Special Instructions Go to the Job Search page, click on ‘My Activities’ at the top of the page. Under My Cover Letters and Attachments you will click on ‘Add Attachment.’ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume. You must limit your file name to 40 characters or less.


How to Apply ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.

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