- Entry level
- No Education
- Salary to negotiate
- MORRISVILLE, UNITED STATES
Ubisoft is composed of over 14,000 talented people located in 5 continents across the globe. With more than 80% of our teams dedicated to creation, Ubisoft is the biggest in-house creative force in the industry.
The company’s 40+ different creative studios work hand-in-hand each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. This cross-studio collaboration model means every team member has the opportunity to participate in challenging projects based on iconic brands including Assassin's Creed®, Tom Clancy's Rainbow Six Siege®, Tom Clancy's The Division®, For Honor®, Rabbids®, Rayman®, Watch Dogs®, Far Cry®, The Crew®, Just Dance® and more.
With an expansive global distribution network, Ubisoft is also a company that stays in close contact with its local fans.
The Senior Manager of Community Management is responsible for helping develop and execute the strategy and vision of the Community Management team within the North/Central/South American (NCSA) region. The ideal candidate is a creative and passionate gamer who is an expert in online communities and social media, possesses excellent communication skills, and has the ability to successfully lead a large team in a highly dynamic production environment. This position is located in the Morrisville, NC Customer Relationship Center (CRC) and will report to the Director of Community.
Status: Full-Time, Perm
Location: Morrisville, NC
8 years experience in building and executing community strategies
Bachelor’s degree in marketing, communication or related field
A strong track record of leadership and diplomacy, with experience managing large teams with diverse skills and personalities.
Ability to identify and distill performance KPIs with a strong point of view and understanding of which measurements matter most to the business goals
Team player, with expertise in diplomacy, building collaborative relationships with internal partners and pro-actively finding win-win solutions
Expert knowledge of the video game landscape and current industry trends, particularly around social media, Esports, livestreaming, and games-as-a-service
Expert understanding of social media services, mechanics, and trends—particularly Facebook, Twitter, and reddit
Strong knowledge of communities and community trends not limited to the video game space
Strong experience with user moderation in a digital/online environment, including experience working with forum, social media management, and listening tools
Excellent written and oral communication and presentation skills
Understanding of software development processes, and ability to relate to a development environment
Ability to travel domestically and internationally
French language skill a plus
Establish guidelines for best practices around community activities, educate internal teams about competitive community initiatives, and evangelize the role of community throughout the organization
Oversee and mentor a large team, identifying professional development opportunities, assigning allocations, and providing guidance/mentorship for their professional growth
Implement overarching community team strategies designed to improve player advocacy and customer retention
Help execute the collective Customer Management Team department’s strategy aimed at enhancing the Player XP with strong collaboration with Customer Support and CRM
Develop and evolve community models that provide a key foundation for establishing and measuring ROI
Collaborate with European counterparts to ensure global alignment around vision, strategy, and execution of Ubisoft community operations
Provide managerial support to direct reports (direction, resources, tools, staff, training, experiential growth opportunities, etc.), to enable successful management of their teams, unique projects and delivery of community objectives
Act as a key partner to various business teams (such as Production and Marketing) while representing the needs of Community
Ensure consistent implementation and evolution of processes that deliver effective communications about, and timely delivery of, community projects
Lead the development of cross-functional, community tools and services intended to engage and help players
All your information will be kept confidential according to EEO guidelines.
About the company
Ubisoft is a leading creator, publisher and distributor of interactive entertainment and services, with a rich portfolio of world-renowned brands. The teams throughout Ubisoft's worldwide network of studios and business offices are committed to delivering original and memorable gaming experiences across all popular platforms.