Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Washington, D.C.


About Starry:Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.Our mission focuses on two things. First, we’re making the experience of accessing the internet simple, transparent, and delightful. Second, we’re bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.Who we're looking for:As a Starry Internet Installer in the field, you’ll be the face of Starry Internet to customers. On a regular appointment, you’ll set them up for success with their new Starry Station router, provide white glove service to connect all their devices, and explain in human terms how our wireless broadband internet service works.You’ll need to have strong time management, a knack for troubleshooting, and the ability to juggle multiple projects at once. In addition to being punctual, you are an engaging, approachable, and empathetic person. Our ideal candidate not only enjoys teaching someone how to use something new, but they’re energized by sharing their passion for groundbreaking technology. You should be versatile; able to interact with a range of personalities from building owners to tenants. This isn’t an office job, so we want someone who enjoys being on the move and interacting with people, not keyboards.What you'll do:Be the point person for installation and activation of Starry Internet services for new customersConnect a customer to the Starry Internet infrastructure using coax, phone lines, or ethernetInvestigate and resolve device and network specific issues at point of installation: Think everything from helping get a wireless printer connected to making sure there’s no interruptions when streaming or gamingAct as a valued source of on the ground feedback from customers and be asked to report back and present your findings in order to improve our service and technologyLog customer feedback and concerns to ensure the accurate tracking of satisfaction metricsEducate customers on how to operate the equipment after setup and installation to ensure their long-term success with the serviceExperience and skills required:1 3+ years of proven IT and/or field experienceExperience wiring 66 and 110 punch blocksExperience terminating coax, RJ11, and RJ45 cablesAbility to work independently and proactivelyMust be able to lift up to 40 lbs regularly, respond quickly to avoid or mitigate potentially dangerous situations, move safely over uneven terrain, safely climb ladders while carrying up to 40 lbs, work in extreme weather, and wear personal protective gear correctlyMust be able to adhere to OSHA safety guidelines and wear personal protective gear correctlyMust be able to bustle about, bend, squat, or stand for prolonged periods of timeExtra credit:Past experience at an ISP or telecommunications company and paired with a constant desire to tear all the systems you used apart and build something betterA+ CertificationTool sheds feel more like toy stores and you know your way around wiring and cablingYou love new technology, Internet of Things, and have a veritable library of gizmos around your homeWe work hard, so we take care of each other and try to enjoy ourselves along the way. We have:Premium medical, dental, and vision coverage with no employee contribution required12 weeks of paid parental leaveCatered meals on a weekly basisGroups for skiing, biking, running, climbing, stretching, shuffleboard, darts, and moreHappy Interneting!Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

About the company


Related jobs