Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Louisville


Store e-Commerce Manager

Department: LOU Front End
Post End Date: 05/25/2019
Position Type: Employee
Position Reports To: Store Manager
Position Supervises: Customer Attendant and Selector
Pay Level: Division Co-Manager
FLSA Status: Exempt
Position Summary:

Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for thecontinuous development of department associates. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Essential Job Functions:

Ensuring that the store e-Commerce department Meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness.
Responsible for ensuring local, state, federal local laws and food safety procedures and company guidelines are followed.
Capable of performing and training all functions and duties of the Selector and Customer Attendant roles.
Lead team in the planning, implementation and execution of e-Commerce's initiatives.
Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales.
Assist in the analysis and response to the competitive landscape.
Ensure orders are filled with products requested or comparable substitute in a timely and effective manner.
Responsible for executing Best Practices to determine appropriate substitutions in the event of an out of stock.
Responsible for following processes for streamlining collection of orders, products, checkouts and delivery.
Provide timely feedback to department heads in regards to inventory issues such as out of stock.
Troubleshoot equipment and devices for e-Commence department.
Provide feedback to Store Manager, District Manager, Field Specialist, Coordinators and Division e-Commerce Manager on the effectiveness of operational plans/programs.
Report all issues with item shelf allocation to division KOMPASS Team.
Monitor and control expenses for the department.
Ensure preventative maintenance is being performed on all equipment in the department.
Responsible for staffing the department with the correct number of associates to meet the demands of the product flow.
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications & Education Requirements:

High school diploma or equivalent
1 year experience as a Co-Manager
Effective communication skills
Strong organizational skills
Strong leadership skills
Basic knowledge of computers
Proven supervisory experience
Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day
Must be able to stand for extended periods of time and/or walk constantly
Ability to stoop, kneel, or crouch several times per hour
Desired Previous Job Experience/Education:

Experience with and knowledge of Point of Sale (POS)
Bachelor's degree
Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.
Education Level: Associates Desired
Required Travel: None
Required Certifications/Licenses: None
Regions: South


Nearest Major Market: Louisville

About the company

Kroger, one of the world’s largest retailers, employs more than 339,000 associates who serve customers in 2,425 supermarkets and multi-department stores in 31 states under two dozen local banner names including Kroger, City Market, Dillons, Jay C, Food 4 Less, Fred Meyer, Fry's, King Soopers, QFC, Ralphs and Smith's. The company also operates 789 convenience stores, 337 fine jewelry stores, 1,109 supermarket fuel centers and 38 food processing plants in the U.S. Kroger also operates over 80 “The Little Clinic” retail healthcare sites inside select Kroger, King Sooper and Fry’s stores.

Recognized by Forbes as the most generous company in America, Kroger supports hunger relief, breast cancer awareness, the military and their families, and more than 30,000 schools and grassroots organizations in the communities it serves. Kroger contributes food and funds equal to 160 million meals a year through more than 80 Feeding America food bank partners. For more information please visit

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