Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Columbus


Store Team Member

Department: LM Operations
Position Type: Employee
Position Reports To: Store Management
Position Supervises: N/A
Pay Level:
FLSA Status: Non-Exempt
Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage team members to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Job Functions:

Promote trust and respect among team members.
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold and displaying a positive attitude.
Gain and maintain knowledge of products sold and be able to respond to questions and make suggestions about products.
Responsible for being visible and actively greeting, engaging and assisting customers.
Stay current with present, future, seasonal and special ads and inform customers of specials.
Rotate all merchandise according to code dating policies. Check product quality to ensure freshness. Review sell by dates and take appropriate action.
Receive warehouse and DSD product as needed.
Order, label, stock and inventory merchandise.
Report pricing, product ordering and shipping discrepancies to Store Management.
Process customer transactions through the check lane quickly, accurately, and efficiently. Understand the Point of Sale system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
Understand and adhere to guidelines on restricted sale items- Alcohol, Tobacco, Fireworks, and Videos
Understand and adhere to all food safety regulations and guidelines including baking and food safety handling.
Collaborate with all team members to encourage teamwork.
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Practice preventive maintenance by properly inspecting equipment and notify store management of any items in need of repair, including fuel and car wash operation if applicable to location.
Notify management of customer or employee accidents.
Report all safety risks or issues, and illegal activity, including robbery, theft or fraud.
Clean and maintain property (restrooms, floors, windows, counters, exterior, etc.).
Adhere to all local, state and federal laws, and company guidelines.
Ability to Stand 100 percent of the time; lift an average of 50 pounds; push & pull carts & skids; bend, twist, turn & squat; climb on a ladder or stool; manual dexterity 100 percent of the time with both arms & legs; repetitive motion of hands & wrists.
Ability to fully successfully complete the cashier training program
Memorization of produce items and sale items
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications:

Ability to handle stressful situations
Strong customer service skills
Knowledge of basic math
Effective communication and reading skills
Must be 18 years old
Desired Previous Job Experience:

Customer service experience
Retail Experience
Second language
Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.
Education Level: None
Required Certifications/Licenses: None
Shift(s): Day; Evening; Overnight
Regions: Midwest

Nearest Major Market: Columbus

About the company

Kroger, one of the world’s largest retailers, employs more than 339,000 associates who serve customers in 2,425 supermarkets and multi-department stores in 31 states under two dozen local banner names including Kroger, City Market, Dillons, Jay C, Food 4 Less, Fred Meyer, Fry's, King Soopers, QFC, Ralphs and Smith's. The company also operates 789 convenience stores, 337 fine jewelry stores, 1,109 supermarket fuel centers and 38 food processing plants in the U.S. Kroger also operates over 80 “The Little Clinic” retail healthcare sites inside select Kroger, King Sooper and Fry’s stores.

Recognized by Forbes as the most generous company in America, Kroger supports hunger relief, breast cancer awareness, the military and their families, and more than 30,000 schools and grassroots organizations in the communities it serves. Kroger contributes food and funds equal to 160 million meals a year through more than 80 Feeding America food bank partners. For more information please visit

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