- Entry level
- No Education
- Salary to negotiate
- Los Angeles
Strategy Advisor, Performance Improvement (Customer) (Power & Utilities) (Senior Manager
Ernst & Young U.S. LLP, Los Angeles, CA.
Help clients in the Power & Utilities sector to attract, retain and grow their most valuable customer relationships. Act as an advocate and leader in the development of market and customer strategies. Oversee the use of customer analytics to anticipate customer needs, develop pricing, promotion and channel strategies, and improve marketing and sales performance. Work with clients to provide insight into a company’s branding, marketing, pricing, customer experience, sales, service and innovation areas. Work with engagement teams to manage client expectations in the building of sophisticated assessments of customer segmentation, customer lifecycles, customer pathways, product attributes and pricing drivers. Provide marketing strategy and effectiveness advisory services, focusing on pricing analytics to help clients build competitive pricing structures. Set the sales strategy and execution advisory services to help clients improve sales force and sales channel effectiveness and their customer experience. Lead teams providing comprehensive technology selection and enablement advisory services to help clients utilize technology effectively to communicate with customers. Lead and direct teams of professionals with diverse skills and backgrounds by providing constructive on-the-job feedback/coaching to team members. Develop and maintain long-term client relationships and networks. Manage risk in the delivery of quality client services. Generate and manage new business opportunities.
Full time employment, Monday
hours per week, 8:30 am – 5:30 pm.
Bachelor's degree in Business, Finance, Accounting, Statistics, Economics, Engineering, Computer Science or a related field and 8 years of progressive, post-baccalaureate related work experience. Alternatively, will accept a Master's degree in Business, Finance, Accounting, Statistics, Economics, Computer Science or a related field and 7 years of related work experience.
Must have 6 years of experience in providing advisory services impacting customer operations, including sales, marketing, order management and/or customer services to Power & Utilities clients.
Must have 4 years of experience in delivering and selling projects that cover the full lifecycle of assessment, design and implementation support.
Must have 6 years of experience in at least 5 of the following:
Customer Strategy, Customer Experience Improvement, Customer Service Effectiveness, Sales Force Effectiveness/Sales Strategy and Execution, Customer Relationship Management (CRM)-Technology Selection Enablement, Sales and Marketing Effectiveness, Order Management.
Must have 4 years of experience leading project teams and managing direct reports within an organization.
Requires travel up to 80%, of which 20% may be international, to serve client needs.
Employer will accept any suitable combination of education, training or experience.
TO APPLY: Please apply on-line at ey.com/us/jobsearch (Job Number – LOS003KF).
EY, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.
This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at https://www.gpo.gov/fdsys/pkg/CFR-2011-title20-vol3/pdf/CFR-2011-title20-vol3-sec656-3.pdf at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".
About the company
A multinational professional services firm headquartered in London, United Kingdom. It is one of the "Big Four" audit firms and is the third largest professional services firm in the world by aggregated revenue in 2014.