- Entry level
- No Education
- Salary $3,450.00 - $5,048.00 gross per month
The Colorado Department of Revenue (CDOR)employsapproximately 1,600 hard-working and dedicated employeesthroughout Colorado. We can be seenperforming functions as varied asauditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, enforcing liquor laws, and regulatinggaming, horse racing, marijuana, and the auto industry and assisting the citizens of our state. At CDOR, we value Communication, Dedication, Ownership and Responsible Government.
The Department of Revenue also offers:
- Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, State Defined Contribution plan plus 401K and 457 plans
- Medical and dental health plans
- Employer-supplemental Health Savings Account
- Paid life insurance
- Automatic short-term (and optional long-term) disability coverage
- 10 paid holidays per year
- Paid vacation and sick leave
- Discounted RTD Eco-Pass (Denver Metro locations)
- BenefitHub program for discounted merchandise, food and travel
- CafeWell employee wellness program
- Excellent work-life programs, such as some flexible work schedules, training and more
To learn more about our benefits visit:https://www.colorado.gov/dhr/benefits
Description of Job
The Taxation Division promotes voluntary compliance with all tax laws through information, education, assistance and customer service.
The Collection Section serves about 200,000 customers each year. Our Tax Examiners are responsible for providing guidance and resolving account and notice issues for customers who are navigating collection enforcement. Each day, our team members are expected to answer about 60-100 telephone calls, review and reply to letters from taxpayers, and assist the customers who visit our office. We also strive to educate taxpayers and promote voluntary compliance. Customers who interact with the Collection Section might have previously been contacted by our third-party collection agency, had their wages and/or bank account levied, a lien filed upon their property, or had a judgment entered with the court system. Our team of 25 employees is located on Capitol Hill in downtown Denver.
As a Collection Section team member you will:
* Advise taxpayers on how to comply with Colorado tax laws, especially those pertaining to outstanding tax debt and collection enforcement
*Perform research, analysis and necessary adjustments to customer accounts
* Provide high-quality customer service
Collection Section employees are provided on the job training using actual taxpayer scenarios, and are evaluated regularly to ensure they are performing at the desired level. The work environment is sedentary and requires constant use of computer and telephone equipment. Our team members are not required to travel, and all job functions are performed from their office space Monday through Friday during normal business hours. All new hires must consent to a national background investigation, which includes fingerprinting.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Candidatesshall possess good communications skills, a clear and articulate writing ability, capability to handle high-volume and high-stress work, an understanding of confidentiality, and a demonstrated ability to assist customers in an efficient and educated manner.
High School Diploma or General Education Diploma (GED).
Two years of experience in bookkeeping, technical accounting, tax administration, business, economics, finance orrelated experience.
(Applications that do not adequately detail these requirements may be declinedfor eligibility. "See resume" statements will not be accepted in lieu of a properly completed application.)
College or University coursework from an accredited college/university in accounting, business, economics, finance or a related field of studymay be substituted on a year-for-year basis for the required experience.
1 year experience = 30 semester hours
2 years experience = 60 semester hours
CDOR SPECIAL REQUIREMENTS
- All employees must be current with their Income Tax filings and payments with the State of Colorado. This includes successfully passing a pre-employment evaluation of your taxrecords/accounts.
- Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.
1. Experience with GenTax software
2. Bi-lingual fluency in English and Spanish
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.
Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.
Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available atwww.colorado.gov/spb.
A standard appeal form is available at:www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax:303-866-5038. Phone:303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Application and Referral Process
E-mail Address: All correspondence regarding your status in the selection/examination process will be conducted via e-mail. Include a working email address on your application; one that is checked often as time sensitive correspondence WILL take place via email. Notifications will take place via email; check your email frequently. Please include your current e-mail address on your application and set up your e-mail to accept messages from "state.co.us" and "email@example.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
Required Application Materials:
- A completed application, which is available by clicking the "Apply" button above.
- Cover letter ofinterest
- A complete Supplemental Questionnaire
- A copy of your official or unofficial transcripts (if substituting coursework for minimum qualifications) showing that your degree has been conferred and the name of your school, or your National Association of Credential Evaluation Services (NACES)accreditation.
-It is paramount that you describe the extent to which you possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications. List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties. Information must be accurate, including dates of employment.
***Years of experience will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit.)***
-Failure to include adequate information or follow instructions by the deadline for application may result in your application not being accepted for this position and may affect your inclusion in future steps in the assessment process. Applications materials will be reviewed by a Human Resources Specialist to verify that application is complete and to determine if you meet the minimum qualifications for this position. Upon meeting the requirements, the next step in the assessment process will consist of an electronic objective exam. If candidates pass the electronic assessment, they will be placed on an eligible list.
Referral List: The top group of candidates will be referred to the hiring authority for interview in each of the work groups (depending on vacancy).
Candidates will be subsequently removed from the referral list and possibly future Tax Examiner positions should they:
- Fail to respond to the hiring authority when contacted for an interview
- Inform the hiring authority that they are not interested in the position or work group
- Fail to attend an interview;