Job description


  • Entry level
  • No Education
  • Salary $18,000.00 - $30,000.00 unpaid work
  • San Jose


What You'll do
Do you have a strong Computer Science, Computer Engineering, or Electrical Engineering background with a real passion for Networking? The Core Architecture and Technology Solutions (CATS) team focuses on all Cisco’s core platforms, cultivating a culture of discovery and engagement with partners across the service chain and with many of Cisco’s business units. The team provides extraordinary support to customers experiencing crashes and memory leaks, while feeding their appetite for learning new technologies.
Who You’ll Work With
Cisco's Technical Services is team of elite technical authorities whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores. The Cisco TAC provides live technical support through multiple channels, whenever and wherever you need it. Technical Services ensures product & network operate efficiently and benefit from the most up to date system and application software.
Roles and Responsibilities
The CATS Customer Support Engineer (CSE) is a rare individual, whose responsibilities include:
You'll provide technical support regarding the company's proprietary systems and software, including training creation of intellectual property materials as required.
You enjoy assisting customers in troubleshooting hardware/software related issues on various platforms.
You can provide top-level technical support for router and switch architecture (both hardware and software) to Cisco customers, partners, account teams, and other TAC engineers via phone/email/Jabber consultation to independently troubleshoot & debug product problems.
You'll apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
You effectively utilize moderate to complex lab setups to recreate and solve problems.
You have experience submitting complete and correct defect reports in area of expertise.
You'll be acting as a technical authority and providing support on a world-wide basis.
You can work with minimal supervision and no instruction on routine work and general instruction on new assignments
You would enjoy interacting internally with CSEs, SEs, NCEs, and internal engineering departments.
Minimum Qualifications
You've achieved a Bachelors in Computer Science/Electrical Engineering and 1 to 2 years of related work experience
You have general knowledge of the networking industry, Cisco products, and protocols
Your technical expertise and extensive customer service/support experience, including crisis management skills and ability to handle critical customer issues/problems is second to none
Effective written and verbal communication, including strong negotiating , influencing, time management, organization and soft skills
Ability to work effectively with and provide guidance to other members of the work group.
CCNA level networking knowledge
Desired Skills
CCNP or CCIE level networking knowledge
Proficient in one or more Programming languages (C+ C++, Java, Python)
Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference. 
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

About the company

At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.

We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.

Learn why Cisco is a great place to work and what we offer you.

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