Job description


  • Entry level
  • No Education
  • Salary $18,000.00 - $30,000.00 unpaid work
  • San Jose


What You'll Do
Our Customer Experience Technical Services is team of extraordinary technical specialists whose #1 focus is to help customers deploy and operate their networks effectively, while delivering the best possible customer experience. You can measure your success through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
Who You'll Work With
Our TAC team is made up of highly-responsive and driven technology experts who love what they do: Enabling our Customers by enabling Cisco Technology! We provide 2nd/3rd level technical support on a worldwide basis 24 x 7 x 365 to Cisco customers, partners, account teams, and other TAC engineers. In this role you will focus on reactive measures including diagnostics and analysis, as well as, recommendations. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology is limitless!
Who You Are
We are looking for team members that are trained in Data Center Routing and Switching products and technologies. Using on the job training, team members provide support for Nexus 9K, Nexus 7K, 3K, 4K and 5K/2K suite of switches (both hardware and software). Our engineers require analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity. You will effectively utilize moderate to complex lab setups to recreate and solve problems. You'll act as a technical guru and providing support at a peer level.
You can build strong team relationships with other Customer Support Engineers and enjoy sharing knowledge. Effectively troubleshoots problems both alone and as part of a team, depending on the nature of the incident.
To help us bring this vision to life, join us in our exciting journey.
Minimum Qualifications:
o  You've achieved a Bachelor's in Computer Science, Computer Engineering, Electrical Engineering, or related field and 5+years progressive experience in a related occupation OR Master's and 3+ years experience.
o  You have expertise in Datacenter Technologies (OTV, FabricPath, VPC), as well as customer support experience.
o  You're familiar with Nexus 9K, 7K, 3K, 4K and 5K/2K suite of switches (both hardware and software)
o  You can determine methods and procedures on new assignments and provide guidance to lower level engineers.
o  In-depth knowledge of the following areas: Data Center Networking and Data Center Products.
o  Demonstrated networking experience including TCP/IP and Routing Protocols.
o  Troubleshooting experience using finisar, wireshark, or other protocol analyzer.
o  You've obtained Certifications such as - CCNP OR CCIE
**This position must reside in San Jose, CA.**
At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

About the company

At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.

We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.

Learn why Cisco is a great place to work and what we offer you.

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