Job description


  • Entry level
  • No Education
  • Salary $18,000.00 - $30,000.00 unpaid work
  • Richardson


The Business Entity

Cisco is seeking a Customer Support Engineer in Unified Communications technology to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
The Team

This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology.

Role & Responsibilities

This Unified Communication Manager (CallManager) Support Engineer position has the following responsibilities: * Provides second/third level technical support for Enterprise voice technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers. * Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity. * Provides technology/product training and intellectual property material as required. * Acts as focal point for large account network problem resolution. * Effectively utilizes moderate to complex lab setups to recreate and solve problems. * Submits complete and correct bug reports in area of expertise. * Ability to determine root cause and resolution for previously unknown problems. * Interacts across TAC/HTTS/ROS teams and development teams at peer level. * Acts as a technical expert and provides support on a global basis.

Minimum Qualifications

Required Product Knowledge and Technical Skills: * Working knowledge of Networking industry, products and protocols. Able to determine problems and deliver known solutions with a high level of customer satisfaction. * Minimum 2 to 5 years experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses. * Strong analytical and troubleshooting skills. * Able to determine problems and deliver known solutions with a high level of customer satisfaction. * Candidate must have excellent verbal and written communication skills. * Ability to analyze, use and configure small to medium networks. * Ability to work effectively in an interrupt driven environment and provide guidance to other members of the work group.

Technical Skills

* Cisco Unified Presence Server (CUPS)

* Cisco Unity Connection

* Cisco Unified Communications Manager (CUCM)

* Cisco Jabber

* Microsoft Windows Server (2000, 2003, 2008)

* Desktop Operating System (XP, Vista, Windows 7, Windows 8) management/troubleshooting (using windows command prompt, perfmon, windbg etc)

* Microsoft Active Directory

* Microsoft Exchange (2003, 2007, 2010, 2013)

* Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux)

Desired Skills

* Office 365

* VoIP protocols such as SIP, SCCP

* DNS Server

* Mail protocols IMAP and MAPI

* WebDAV and EWS


* Wireshark

* SIP or XMPP Federation

* Cisco Unified Attendant Console

* Microsoft OCS/Lync

* IBM Lotus Domino/Sametime

* Security Certificates, SSL, TLS

* Basic SQL

* Basic xml/html

* Basic VMWare operation and troubleshooting

* Microsoft Office Application Troubleshooting such as Microsoft Office, Excel, Word

Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 2 to 5 years related experience. Voice CCIE desired but not required.

About Cisco

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond.

About the company

At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.

We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.

Learn why Cisco is a great place to work and what we offer you.

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