Job description


  • Entry level
  • No Education
  • Salary $18,000.00 - $30,000.00 unpaid work


Why you'll love Cisco
We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.
What You'll Do
You will be part of Cisco's Technical Services team of technical authorities whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
You will be part of Cisco's Unified Communications technology team consists of the industry's brightest minds; developing and deploying today's most advanced Internet technologies. You'll gain insight on the detailed functionality of Cisco products and partners with all distributed elements of the service chain.
Who You'll Work With
You will work with a tight-knit team that demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. If you have patience and an empathetic view of the customer, and want to hone your skills and advance your career making valuable contributions to customers while working with an industry leader in networking technology, Cisco's Unified Communications team in the TAC is the place for you!
Who You Are
You will provide 2nd/3rd level technical support for Enterprise voice technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers
You can apply your analytical skills and technical knowledge to take on product and network problems of moderate to high complexity.
You will also provide technology/product training and intellectual property material as required
You'll act as focal point for large account network problem resolution.
You can effectively utilize moderate to complex lab setups to recreate and solve problems.
You are knowledgeable with VoIP Protocols such as sip, Mgcp, Sccp, H.323, RTP/SRTP
Minimum Qualifications
Product Knowledge and Technical Skills:
Working knowledge of Networking industry, products and protocols.
Minimum 3-5 years experience designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following Multi Service Voice products, devices, solutions, and technologies for small, medium, large viable enterprise businesses such as the following:
CUCM Express (formerly Cisco CallManager Express) IP-PBX
Cisco Unity Express
Unified voice
VOIP, ISDN, T1/T3, FXS/FXO interfaces, T1 CAS
H.323, MGCP, SIP, RTP, SRTP. SCCP, T.38 QOS on Cisco routers, QOS on voice
Voice gateways, CUBE, IOS gateways, dial peers, and unified call processing (UCP)
You have the ability to work on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.
You possess strong analytical and troubleshooting skills.
You are capable of handling critical customer issues/problems
Able to resolve problems and deliver known solutions with a high level of customer satisfaction.
Ability to determine root cause and resolution for previously unknown problems. Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.
Ability to work effectively with and provide guidance to other members of the work group.
Receives no instruction on routine work and general instruction on new assignments.
Ability to analyze, use and configure small to medium networks.
Proven crisis management skills.
Typically reports to Mgr, Technical Support.
Typically interfaces with lower level CSE's, VARs, OEMs end-users internal engineering departments.
Applies known solutions to solve problems.
Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 2-5 / 4-7 years related experience.
Desired Skills
Promotes and solicits ideas within project team(s).
Can work under minimal supervision.
Exercises judgment within defined procedures to

About the company

At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.

We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.

Learn why Cisco is a great place to work and what we offer you.

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