- Entry level
- No Education
- Salary to negotiate
creates connected technologies that reshape industries,
transform cities and enrich lives.
160,000 employees thrive in more than 100 countries. From the simplest of
switches to complex operational systems, our technology, software and services
improve the way our customers manage and automate their operations.
Help us deliver solutions that
ensure Life Is On everywhere, for everyone and at every moment:
Great people make Schneider
Electric a great company.
Schneider Electric Digital Energy Solutions has an outstanding
opportunity for a passionate/motivated individual to assume the role of Technical
Support Analyst within the SGIT (Smart Grid IT) division. The essential
responsibility of the Technical Support Analyst is to support customer
technical issues on Schneider Electric’s ADMS & OASyS SCADA products
for electrical utilities and distribution
Technical leadership responsibility for activities,
including, but not limited to:
Providing world-class L1 and L2 technical support to external
SCADA and ADMS customers through multiple channels (phone, email, web).
Applying problem-solving skills to investigate and resolve issues
affecting mission-critical systems running SCADA and ADMS software.
Taking ownership of support cases and service requests from
customers. Troubleshooting and escalating appropriately to other
team members, while keeping all stakeholders informed of the progress.
Work closely with Support Leads, Subject Matter Experts and System
Admins during the Testing, Deployment and Support stages of projects.
Continuously creating helpful documentation through the capture of
relevant information during each support interaction
This is a customer-facing role.
Bachelor of Science degree in computer science, engineering or information technology, (or related field with computer emphasis)
2+ years of SCADA experience
Experience with OASyS DNA, Electric SCADA or DMS/ADMS software strongly desired
nowledge and experience with a strong compliment of the following: Windows XP/7/10, Server 2003/2008/2012/2016, C++, C#, .NET, SQL, Networking, Active Directory, Diagnostic and Troubleshooting experience.
Professional certification not required but considered a plus
Strong troubleshooting tactics and problem solution skills are required, and may be evaluated during the interview
Knowledge of communication protocols standard to the electric industry like ICCP and DNP3
Working experience following IT Service Management processes and procedures, as well as familiarity with concepts and terminology from this kind of methodology are preferred
Experience working with electric utility companies preferred.
Must be able to multi-task and work independently on assignments, while consistently meeting deadlines and SLAs
Strong interpersonal, written, and oral communication skills
Must be able to display a courteous and professional demeanor with a positive attitude
Must be willing to relocate to Houston, TX
We seek out and reward people for being straightforward, open,
passionate, effective and challenging the status quo. We want our employees to
reflect the diversity of the communities in which we operate.
welcome people as they are, creating an inclusive culture where all forms of
diversity are seen as a real value for the company.
for people with a passion for success — on the job and beyond.
See what our people have to say about working
for Schneider Electric:
Let us learn about you! Apply today.
must submit an online application to be considered for any position with us.
This position will be posted until filled.
is the policy of Schneider Electric to provide equal employment and advancement
opportunities in the areas of recruiting, hiring, training, transferring, and
promoting all qualified individuals regardless of race, religion, color,
gender, disability, national origin, ancestry, age, military status, sexual
orientation, marital status, or any other legally protected characteristic or
Schneider Electric does not accept unsolicited resumes and will not be responsible
for fees related to such.
About the company
Schneider Electric SE is a European multinational corporation that specializes in electricity distribution, automation management and produces installation components for energy management. It is headquartered in Rueil-Malmaison, France and is also based at the World Trade Center of Grenoble.
Schneider Electric is the global specialist in energy management and automation.
Schneider Electric develops technologies and solutions to make energy safe, reliable, efficient, productive and green. The Group invests in R&D in order to sustain innovation and differentiation, with a strong commitment to sustainable development.