- Entry level
- No Education
- Salary to negotiate
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:We are seeking an experienced, high caliber Technical Services Specialist (TSS) who will provide direct technical support in response to field inquiries from internal and external customers on the business's portfolio of products.
Provides technical support via phone and email to external and internal customers for Abbott Point of Care (APOC) products.
Analyze complaints, diagnose probable causes; systematically eliminate alternatives; provide troubleshooting solutions; educate as appropriate; follow-up as necessary; for resolution of internal and external customer technical concerns.
Responsible for implementing and maintaining the effectiveness of the Quality System; document complaints in accordance with Quality standards; other regulatory requirements.
Recognize and communicate to management trends in product issues and their impact on customers.
Provide technical assistance and support to internal and external customers as needed.
Work cross-functionally to support organizational goals.
Participate in on-call activities as scheduled; support a 24/7/365 contact center where off-hour, weekend and holiday coverage is required.
Other duties and responsibilities as assigned.
Follow all EHS rules and procedures applicable for your department.
Report any EHS incidents, unsafe acts and conditions promptly to supervision.
Associate degree in Computer Science/Computer Networking Technology or certificate in healthcare-related field required.
Minimum 2 years related work experience.
Bachelor's degree or Associate’s degree; Bachelor's degree in medical technology or biomedical engineering (science, biology, chemistry, microbiology, biochemistry, pharmacy, pharmacology), math, engineering, medical fields is strongly preferred.
Experience working in healthcare or clinical setting or in the medical device industry, or equivalent
Experience configuring and troubleshooting instrument interfaces such as hospital data management systems
Experience troubleshooting instrument connectivity to hospital systems
Strong verbal and written communications with ability to effectively and concisely communicate with internal and external customers.
Ability and aptitude to evaluate complex processes and apply critical-thinking to complete assignments that are complex in nature where judgment and initiative are necessary to resolve technical problems.
Ability and aptitude to determine methods of addressing customer concerns and issues in real-time.
Independent decision-making skills in critical, fast-paced settings.
Problem-solving and troubleshooting skills.
Ability or aptitude to use various types of databases and other computer software to complete tasks.
Multitasks, prioritizes and meets deadlines in timely manner.
Strong organizational and follow-up skills, as well as attention to detail.
Must be able to work effectively to achieve assigned goals.
Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
About Point of Care:
Abbott Point of Care (APOC) is a global leader in providing with-patient diagnostic testing solutions that are fast, portable, accurate and affordable. We are a division of Abbott, a global, diversified healthcare innovator with a legacy of pioneering work in medical diagnostics.
Our i-STAT System is an advanced, handheld system that allows medical staff to perform diagnostic testing without having to leave the patient's side. The system provides real-time, lab-quality results using only a few drops of blood and delivers accurate results in minutes rather than hours. The i-STAT System family of products and services fosters a collaborative, patient-centered environment while driving improved operational performance. Our products can play a valuable role in accelerating the patient-care decision-making process throughout the continuum of care. More than 80,000 i-STAT handhelds are used worldwide by healthcare professionals in a variety of settings.
By choosing to transform the healthcare industry and how we do business, we will continue to provide healthcare professionals with the resources they need to deliver high-quality, efficient and affordable care to the patients they serve.
JOB FAMILY:Support Services
DIVISION:APOC Point of Care
LOCATION:United States Princeton : 400 College Road East
SIGNIFICANT WORK ACTIVITIES:Continuous sitting fo
About the company
At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and www.facebook.com/AbbottCareers, on Instagram @AbbottGlobal, and on Twitter @AbbottNews and @AbbottGlobal.
We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.