- Entry level
- No Education
- Salary to negotiate
THD Customer Service - Customer Service Representative - 1st Shift
Company Name: Turkey Hill Dairy
Position Type: Employee
FLSA Status: Non-Exempt
The Customer Service Representative is responsible for performing the duties associated with the receipt and processing of wholesale orders. Perform all jobs safely, efficiently and accurately to maintain and improve the performance of the entire plant in the areas of Safety, Quality, Reliability (SQR) and our Customer 1st strategy. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Job Functions:
Monitor the inventory and generate orders for items designated for Vendor Managed Inventory (VMI) with the Turkey Hill Minit Markets. This includes adjusting computer-generated orders and changing customer averages when necessary.
Receive incoming and places outgoing telephone calls for wholesale accounts and orders.
Responsible for data entry of all wholesale account orders.
Forward all orders to correct departments to ensure proper delivery.
Prepare paperwork and files to ensure delivery to proper location for processing and loading of deliveries.
Responsible for accurate data entry of all information and accurate communications with customers.
Responsible for maintaining excellent customer relations.
Enter and process orders from Direct Store Delivery (DSD) accounts on a daily basis.
Responsible to audit every order for accuracy.
Process and file distribution related paperwork.
Perform relief duties for all DSD Customer Service Specialists duties as necessary.
Perform all duties within established Good Manufacturing Practice (GMP) regulations and safety guidelines
Demonstrates knowledge of continuous improvement and lean methodology.
Works effectively with department and cross-functional teams to define and implement process improvements that provide value to the customer.
Follow established programs, policies and practices to produce safe quality foods that meet regulatory and company requirements.
Support the development, implementation, maintenance, and ongoing improvement of the SQF 2000 Systems.
Accountable to the Kroger Manufacturing Food Safety and Quality Principles.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications:
Must be at least 18 years of age.
High School Diploma or GED equivalent.
Must have PC skills including knowledge of Microsoft Office programs.
Ability to communicate effectively.
Desired Previous Job Experience
2 -3 years of customer service or data entry experience.
Education Level: High School Diploma/ GED Required
Required Travel: None
Required Certifications/Licenses: None
Position Type: Full-Time
Jobs at Kroger Manufacturing: Through quality products, strong individual commitments and team spirit, Kroger has been established as a leader in the manufacturing industry. Kroger Manufacturing provides career development programs aligned with aspirations in Engineering, Process Management, Information Systems, Quality Assurance, Operations Management, Human Resources, Finance and Procurement. Our work force programs provide technically challenging rotations with cross-functional teams, plants and locations to allow our Associates to learn from some of the brightest minds in the business. Experience and training combined with mentoring and guidance from plant sponsors prepare our Associates with the skills and leadership behaviors needed to achieve a successful career at Kroger.
Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States. Kroger is dedicated to our Purpose: to Feed the Human Spirit™ by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.
Posting Notes: PA || Conestoga || 2601 River Rd. || 17516 || Turkey Hill Dairy || None || Customer Service || Employee || Non-Exempt || Full-Time || None
About the company
Kroger, one of the world’s largest retailers, employs more than 339,000 associates who serve customers in 2,425 supermarkets and multi-department stores in 31 states under two dozen local banner names including Kroger, City Market, Dillons, Jay C, Food 4 Less, Fred Meyer, Fry's, King Soopers, QFC, Ralphs and Smith's. The company also operates 789 convenience stores, 337 fine jewelry stores, 1,109 supermarket fuel centers and 38 food processing plants in the U.S. Kroger also operates over 80 “The Little Clinic” retail healthcare sites inside select Kroger, King Sooper and Fry’s stores.
Recognized by Forbes as the most generous company in America, Kroger supports hunger relief, breast cancer awareness, the military and their families, and more than 30,000 schools and grassroots organizations in the communities it serves. Kroger contributes food and funds equal to 160 million meals a year through more than 80 Feeding America food bank partners. For more information please visit Kroger.com.