Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Conestoga

Description

THD Experience Area Coordinator - Part Time

Department: Turkey Hill Dairy
Position Type: Employee
Position Reports To: THD Assistant Manager
Position Supervises: N/A
Pay Level: Hourly
FLSA Status: Non-exempt
 

 

Position Summary:

Responsible for the satisfaction of guests visiting the Turkey Hill Experience (THE). Greet guests, show guests exhibits and answer general questions; work to ensure visitors needs are met and they have an enjoyable “experience”. Support the Team Leaders and act as the point person on the floor for operational issues. Conduct guided tours, assist in operations and maintain appropriate inventory levels of both retail merchandise and supplies needed to operate the Turkey Hill Experience. Perform all jobs safely, efficiently and accurately to maintain and improve the performance of the THE/plant in the areas of Safety, Quality, Reliability (SQR) and our Customer 1st strategy. Provide leadership that embodies our 7 Kroger Manufacturing High Performance Work System principles. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. 

Essential Job Functions:

Ensure world class service is provided to each guest that visits the Turkey Hill Experience
Assists Team Leaders with opening and/or closing facility
Conduct regular inventory of assigned area: retail/guest services, taste lab and experience
Maintain a high level of organization of inventoried items
Ensure all systems are maintained to ensure exceptional guest service
Act as primary new hire trainer within the assigned area: retail/guest services, taste lab and experience
Ensure no one enters without a ticket
Maintain the appearance of the Experience Center by restocking shelves, cleaning, sweeping, dusting, mopping and collecting trash
Restock exhibits with supplies needed for day to day operations
Stock shelves, racks, cases, bins and tables with merchandise and arrange merchandise displays to attract customers
Pleasantly greet guests with excitement and enthusiasm as they enter The Experience
Must be familiar with all aspects of The Experience including company history and facility layout
Assist guests with special needs
Demonstrate knowledge of continuous improvement and lean methodology
Work effectively with department and cross-functional teams to define and implement process improvements the provide value to the customer
Follow established programs, policies and practices to produce safe, quality foods that meet regulatory and company requirements
Support the development, implementation, maintenance, and ongoing improvement of the SQF Systems
Accountable to the Kroger Manufacturing Food Safety and Quality Principles
Must be able to perform the essential functions of this position with or without reasonable accommodation
Minimum Position Qualifications/Education:

Must be at least 18 years of age
High School diploma or GED
Must be customer service oriented
Effective oral/written communication skills
Ability to speak to guests clearly and professional in front of large groups of guests
Ability to work well under pressure and treat guests with respect
Ability to work in crowded venues and handle situations simultaneously
Desired Previous Job Experience:

Customer service experience
Leadership experience
 

Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.
 

Education Level: None
Required Certifications/Licenses: None
Shift(s): Day; Evening
Regions: Any


 

 

 



Nearest Major Market: Lancaster

About the company

Kroger, one of the world’s largest retailers, employs more than 339,000 associates who serve customers in 2,425 supermarkets and multi-department stores in 31 states under two dozen local banner names including Kroger, City Market, Dillons, Jay C, Food 4 Less, Fred Meyer, Fry's, King Soopers, QFC, Ralphs and Smith's. The company also operates 789 convenience stores, 337 fine jewelry stores, 1,109 supermarket fuel centers and 38 food processing plants in the U.S. Kroger also operates over 80 “The Little Clinic” retail healthcare sites inside select Kroger, King Sooper and Fry’s stores.

Recognized by Forbes as the most generous company in America, Kroger supports hunger relief, breast cancer awareness, the military and their families, and more than 30,000 schools and grassroots organizations in the communities it serves. Kroger contributes food and funds equal to 160 million meals a year through more than 80 Feeding America food bank partners. For more information please visit Kroger.com.

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