Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Dallas


We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.



Partners with senior leadership across Southwest to lead various activities required in the ongoing development and delivery of the Company's strategic initiatives. The position is dedicated to identifying solutions for complex problems and implementing various corporate initiatives.

Business Knowledge of assigned area:

- Develops deep understanding of Customer priorities, value drivers, and challenges. Uses this knowledge to translate Customer needs to the Technology and Corporate Delivery Teams involved in the work
- Effectively manages Customer expectations and helps drive innovation in Customer areas
- Partner with Customer to create and maintain the Capability Roadmap of functional capabilities for the next 3-10 years
- Facilitates the demand management process, including shaping and prioritization discussions with Customers, and facilitates Senior Leadership prioritization and review
- Possesses in-depth knowledge of functional capabilities and processes, both SWA and Industry, and understands how a capability impacts revenue and cost both negatively and positively
- Quickly becomes a subject matter expert within new and disparate functional areas with limited guidance

Technical Expertise:

- Proactively identifies new ways to create value through business process improvements and technology enhancements
- Understands technical implications of solutions and able to communicate change management implications, testing, and training requirements back to impacted stakeholders
- Capacity to understand and anticipate large-scale, complex challenges within domain (including risk, dependencies, timelines, scope, etc)


- Builds and maintains alignment with multiple stakeholders across Southwest, with a primary focus on the represented Customer area
- Effectively partners with Customer to help them solve problems and achieve their goals 
- Earns respect as a trusted advisor both internally to Technology and Corporate Delivery as well as with Customers 
- Fosters Teamwork and collaboration amongst different departments and workgroups
- Drives solutions within a Team/group without being a subject matter expert
- Takes a Leadership role within a Team/group that he/she does not directly manage, and helps others take initiative to complete tasks
- Utilizes emotional intelligence and communication skills to influence and drive change across respective Customer functions
- May perform other job duties as directed by the Employee's leader
- Must be able to meet any physical ability requirements listed on this description

About the company

Southwest Airlines Co. is a major U.S. airline and the world's largest low-cost carrier, headquartered in Dallas, Texas.

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