- Entry level
- No Education
- Salary to negotiate
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
What does an Operations Agent do for Southwest Airlines?
An Operations Agent provides legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aircraft and coordinating Ramp, Operations, Provisioning and aircraft servicing to accomplish on-time performance.
What are some of the daily duties of an Operations Agent at Southwest Airlines? (You duties may vary depending on the size of your work location.)
Prepares dispatch release forms and collects weather reports from OTIS for the Crew;
Arranges for fueling of aircraft as required;
Prepares weight and balance forms;
Advises Dispatch, FLIFO and Stations of flight departures / arrivals;
Closes out flights; files and maintains accurate flight papers;
Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning;
Operates boarding bridge, coordinates boarding and deplaning Customers;
Works with Gate Agents in expediting the check in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts;
Handles Station AMS and radio communications traffic;
Prepares dispatch release forms and collects weather reports from informational system for Crewmembers and keeps all Station Teammembers apprised of flight and weather information;
Responsible for ground security and assuring operations follow security procedures;
Must be able to communicate information and instructions verbally or via radio equipment;
May perform the duties of a Freight Agent;
About the company
Southwest Airlines Co. is a major U.S. airline and the world's largest low-cost carrier, headquartered in Dallas, Texas.