- Entry level
- No Education
- Salary $2,896.00 gross per month
This job announcement will close upon receiving 50 applications or the announced closing date, whichever occurs first.
To empower businesses and individuals through quality customer service, innovation and collaboration.
To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.
Welcome to the Colorado Department of Revenue. Learn more about us here:Colorado Department of Revenue.
Description of Job
The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.
The ideal applicant brings their customer service experience and their strong attention to detail to this job every day to ensure comprehensive information exchange, provided in a thorough, professional manner with every support transaction.
Vehicle Service Section - Customer Service Center
- Provide customer service via high volume callhandlingwith the general public andinternal stakeholders.
- Inform, advise, review, and revise state records for government agencies, financial institutions, automobile dealers, other state agencies, International Registration Plan registrants, and the general public of title and registration information by telecommunication.
- Respond to general correspondence received by letter and email under the confidentiality requirements.
- Purge Colorado vehicle record when title has been surrendered to another state, disposed of as junk, or a manufactured home when it has been permanently affixed to the ground.
- Identify and research account information, verifying all submitted documents, payments, and posting errors.
- Provides copies of motor vehicle ownership information to government agencies, participants in the abandoned vehicle process and the general public in accordance with established confidentiality requirements and procedures.
- Provides imaging functions for all of Vehicle Services Section's documents, for archiving, according to established retention schedules; andother duties as assigned.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Candidatesshall possess good communications skills (both oral and written) and interpersonal skills, the ability to multitask, the ability to work responsibly with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers in an effective, efficient, and elegant manner.
Colorado Residency Requirement:
Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver's License or Identification Card.
Two years of General Clerical work experience in a professional office setting.
General Clerical work experienceis typically performed by office clerks and/or administrative assistants this includes, but is not limited to tasks such as:
- Experience providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community.
- Data Entry including: entering information into a program or database (appointments, contact information, customer records)
- Regular, daily workresponsibilities utilizingequipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint)
- Regular, daily work responsibilities utilizing computer systems, printers, copiers, fax machines and other technologies
- Typing professional emails, letters, reports, briefings, forms, memoranda, etc...
- Reviewing and comparingdata for accuracy and completeness. Gathering specified information and compiling routine reports
In order to be considered for this position, your clerical experience must be documented on your application. (Part-time experience will be pro-rated.)
College or university coursework in Business Administration, Accounting, Public Administration, Political Science, or similar field may substitute for the required experience on a year-for-year basis.
The preferred candidate will possess:
- Two plus years working in a complex, high volume regulatory workplace
- One year call center experience
- Career progression in a general clerical and/or customer service call center position
- Strong analytical skills
- Organized time management skills
- Accuracy and attention to detail
- Experience working on a team
CDOR Special Requirements
- All employees must be current with their income tax filings and payments with the State of Colorado. This includes successfully passing a pre-employment evaluation of your tax records/accounts.
- Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.
Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.
Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available atwww.colorado.gov/spb.
A standard appeal form is available at:www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax:303-866-5038. Phone:303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Applicants are strongly encouraged to apply online. However, if NOT applying online, applications from Department of Revenue employees may be faxed to 303-866-3718.
APPLICATION, MINIMUM QUALIFICATIONS & COMPARATIVE ANALYSIS
E-mail Address:All correspondence regarding your status in the selection/examination process will be conducted via Complete Online Application -detailing how your experience and education meet the stated minimum and preferred qualifications of the job. "See Resume" statements will not be accepted in lieu of a properly completed application.
A "Complete Application" must include:
- Complete Online Applicationdetailing how your experience and education meet the stated minimum and preferred qualifications of the job. "See Resume" statements will not be accepted.
- Cover Letterdetailing how your experience and/or education meet the stated minimum and preferred qualifications of the job
- Resumedetailing summary of work history
- Completed Supplemental Questionnairefound at the end of the online application
- College Transcripts(when requested, or when using education to meet minimum qualifications) acopy of your official or unofficial transcripts showing that your degree has been conferred and the name of your school, or your National Association of Credential Evaluation Services(NACES)accreditation.
Only complete applications submitted by the closing date for this announcement will be given consideration. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.
The online application will be used to determine if you meet the Minimum Qualification requirements.It is imperative that you read the Minimum Qualifications and make certain that job duties and education (if applicable) in your online application "draw correlations" to the Minimum Qualifications. Human Resources Analysts will not infer you meet the Minimum Qualifications if experience isn't detailed in the application.
*Years of experience will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit.)*
The state personnel system as defined by the Colorado Constitut