Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Richardson


Position Description

Here at Optum, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm)
This key role prepares our newly hired nurses and their managers to provide high quality consumer services using multiple software platforms for multiple products. In addition this role provides ongoing and advance skill training for current employees. This person must demonstrate the ability to learn new material rapidly and the ability to train technical materials in a variety of classroom settings to learners with a variety of backgrounds and skill levels in the same room.
Primary Responsibilities:
Lead operations training for consumer facing new-hires and their managers for a three or more  software platforms, multiple OptumHealth products and a variety specific customer accounts
Emphasize a culture of quality and awareness of ROI  into training sessions
Assess learning success and work with manager to determine follow-up
Strategize with site leadership team to determine training topics and best methods for implementation
Implement new training based on national business goals
Identify training needs and make recommendations to site leaders and training management
Independently and quickly learn new software and product curriculum and deliver it skillfully
Travel to other OptumHealth sites to support their training

Required Qualifications:
Associate’s Degree
2+ years of experience independently leading classroom training (ILT, via WebEx, etc.)
Previous training or presentation facilitation experience
Intermediate level of proficiency with MS PowerPoint and Word
Ability to work in a self-directed manner in a fast-paced rapidly changing environment 
Travel up to 25% of assignment
Preferred Qualifications:
Bachelor's degree
RN license or other clinical license (ex: LPN, LVN, LCSW, etc.)
Experience using video conferencing software to deliver training (i.e. WebEx)
Demonstrated use of adult learning principles e.g. ADDIE and Kirkpatrick
Experience in project management and/or instructional design

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Trainer; Operational Trainer; Facilitator; Instructor; Teacher; Training, educator, health insurance, medicare, leadership, develop, operations, clinical trainer, blended learning, EPIC, virtual training, RN, ADDIE model, Richardson, TX, Texas; Atlanta, GA; Eden Prairie, MN

Job Details
Requisition Number
Job Title
Trainer - Richardson, TX preferred or Atlanta, GA and Eden Prairie, MN
Job Family
Business Segment
Optum Operations
Job Location Information

Richardson, TX
United States
North America
Other Locations
Atlanta, GA
Eden Prairie, MN
Additional Job Detail Information

Employee Status
Job Level
Individual Contributor
Day Job
Telecommuter Position
Overtime Status

About the company

Our mission is to help people live healthier lives and to help make the health system work better for everyone.

A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 85 million people worldwide.

Our biggest point of differentiation is our people - and the collective talent, energy, intelligence and drive our force of 188,000 individuals around the world bring to our mission every single day. So, how do we do it? With our every action, interaction and intention that demonstrates the five fundamental values that guide everything we do:

• Integrity
• Compassion
• Relationships
• Innovation
• Performance

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