- Entry level
- No Education
- Salary to negotiate
UX Research Analyst - 90212216
Posting Range:3 Dec 2018 - Ongoing
UX Research Analyst
Location 100 South West Street Wilmington, DE 19801
Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns.
About Barclays in the US
Barclays offers corporate and investment banking and credit card services in the US. Our 10,000 US colleagues are located in offices across the country, with headquarters in New York City. In 2017, Barclays announced plans to create a world-class campus in Whippany, New Jersey, for our Technology, Operations and Functional teams in the US. Other principal locations include Delaware, Nevada, Ohio and Maine.
About Digital Delivery Office
The Digital Delivery Office is a single digital delivery team with deep product and technical knowledge supported by close working partnerships across all businesses and engineering teams - we execute ‘front-to-back’ removing any friction in pursuit of customer goals.
Our vision is to produce best in class delivery - to be a trusted advisor and critical function for all our stakeholders - with greater agility and control.
Our mission, to support the agenda on income growth through improved customer experience - in line with rapidly changing consumer expectations – whilst, as a result of this strategy, reducing complaints and operating costs
Overall Purpose of role
The UX Research Analyst is a tenacious, self-motivated professional, superior at organization and coordinating multiple validation and usability studies, while managing research projects, working across several verticals and business areas, partnering with stakeholders, products owners, and bringing alignment to the UX team, US Insights team, US Analytics Team, and Global Digital Research Teams. This role is a global role, and alignment across teams will include coordinating efforts across the globe.
The UX Research Analyst will oversee and own the governance of research processes, documenting and tracking data, reporting to teams and stakeholders on findings, working with UX and Analytics to turn results into solutions, and finding opportunities to expand research and usability results into new work.
Develop strategies for research analysis across several regional and global business areas.
Documents, tracks, and owns all research and usability efforts in the US, coordinating and collaborating with US Insights teams and Global research teams when appropriate.
Accountable for developing and progressing research and study criteria through legal and compliance approvals.
Accountable for creating research and usability criteria
Accountable for coordinating with US Insights team and Global Research team on all projects that meet the criteria for analysis.
Synthesizes research findings / outputs by leveraging analytics and customer feedback data to develop filters and definitions for determining future work opportunities.
Work with UX partner to development solutions based on feedback.
Deliver readout / outputs of findings to stakeholders and team members.
Keeping abreast industry best practices, trends and design paradigms in order to keep design approaches fresh and relevant, and to provide the wider design teams with insight and creative input.
Stakeholder Management and Leadership
The US Research Analyst will work primarily with UX Team members, US Stakeholders, US Insights team, and the Global Research team, by establishing research and test criteria appropriate for various projects.
Able to mediate and mend relationships, communicating with stakeholders at all levels.
Able to manage stakeholders’ expectations and facilitate discussions across high risk and complexity or under constrained timescales.
Able to speak and represent the community to large audiences inside and outside of finance.
Decision-making and Problem Solving
Able to have an overall perspective on business issues, events, activities and an understanding of their wider implications
About the company
Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.
We have over 325 years of history and expertise in banking. From our beginnings in Lombard Street, London through to the launch of the world’s first ATM and innovative mobile phone payments services, find out more about our achievements to date.
Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.