Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Whippany


Virtual Channels Optimization & Strategy Lead - 90222364
Primary Location:US-New Jersey-Whippany
Job Type:Permanent/Regular
Posting Range:16 Mar 2019 - Ongoing
Assistant Vice President - Optimization & Strategy Lead Analyst
Whippany, NJ

Due to exciting growth across our Customer Delivery and Virtual Channels teams we’re looking for leaders who understand how to maximize the value and drive the vision for strategy for a highly visible, robust and highly functional operational division at Barclays.

What will you be doing?
Developing and maintaining the Virtual Channels servicing strategy, and continuously improve processes through optimization efforts to reduce customer effort and improve experience and to generate operational and cost efficiencies. 

What we’re looking for:
•Bachelor’s Degree (Quantitative field a plus)
•3+ years’ experience in financial services and/or operations, driving improvement initiatives & strategic direction.

Skills that will help you in the role:
•Strong oral and written communication skills.  This individual will communicate with various levels of individuals cross-functionally. Confident in senior stakeholder management and influencing; strong presentation skills.
•Strategic thinker: able to make connections between corporate strategy and program priorities; understand linkages between projects and explain strategic context.  Able to start from white space and structure, execute and present ideas
•Call Center experience in Management or supporting role. Familiarity with contact center processes, metrics, analysis, etc.

Where will you be working?
At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment.
Interested and want to know more about Barclays? Visit for more details.

Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.  It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Our Benefits
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.

About the company

Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.

We have over 325 years of history and expertise in banking. From our beginnings in Lombard Street, London through to the launch of the world’s first ATM and innovative mobile phone payments services, find out more about our achievements to date.

Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.

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