Job description


  • Entry level
  • No Education
  • Salary to negotiate


Here’s what’s possible for H&M VISUAL MERCHANDISERS:
Yes, we are seeking Visual Merchandisers, but only those who refuse to settle. Those who are fearless of pressure. You see, Visual Merchandisers here do more than just style our fashion according to the H&M guidelines; they also work with the Store Manager and Management team to maximize sales. They also coach the Sales Advisors identifying and teaching new talent. Most importantly, they are charged with helping our stores make a great first impression every day. Because at the end of the day, we can only sell what inspires our customers and it’s up to our Visual Merchandisers to show them what’s possible at H&M.


Title: Visual Merchandiser

Function: Sales

Department: Store

Reports to: Store Manager – dotted line to Store Visual Manager if applicable

Direct Reports: None
Overall Job Function: Responsible for presenting the garments according to the H&M guidelines in order to maximize sales with guidance and direction of Store Manager and management team.
Job Responsibility including but not limited to:
Customer Service
Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point.
Job Knowledge
Ensure garment presentation and garment care are executed per H&M guidelines referenced in the below information sources:
Commercial Handbook (Department Book & Seasonal Book)
Visual Merchandising Book
Technical Book
Sales Tools & Store Information
Provide the season start information from Sales Organization and prepare the  kickoff with the management team
Update the Commercial Handbook (Department Book & Seasonal Book) and  Technical Book with the latest refill pages
Plan and implement all store campaigns and activities together with the store  team
Ensure consistent garment care throughout the entire store

Actively work in a commercial way to maximize sales, focusing on:
Top Priority Products, A-Areas and Basket items as well as ensuring a Red  Thread is clearly demonstrated through the visual presentation
Ensure that orders for display materials and supplies are placed in a timely  manner
Responsible for the care and maintenance of display materials
Keep the visual room clean and organized
Check the material arriving to the store in a timely fashion, confirming  quantities, condition, etc.
Minimize security and safety risks
Plan and work with sales and operation goals to drive growth
Support in-store routines when necessary
Team Player
Train, coach and give daily feedback on garment presentation to the store staff
Plan and conduct the Keep It Commercial training together with the  Department Manager
Provide label and design training for staff and managers
Inform store team about changes in the presentation of garments
Financial Accountability: None
Minimum Candidate Qualifications:
Associate’s degree in a fashion industry specialty preferred
2 years of retail visual merchandising experience
Ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive  motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)  for a short distance
Ability to climb a ladder and use a step stool
Strong visual merchandising skills and the ability to drive business through  creativity, fashion consciousness and commerciality
Knowledge of basic computer skills
Ability to provide day-to-day visual training and guidance through H&M’s  shared values
Ability to work in a fast-paced, deadline-driven environment
Exceptional customer service and interpersonal skills
Strong organizational and time management skills
Strong verbal communication skills
Able to work independently while still working within a team environment
Must be able to work with hand-and-power operated tools and lift in order to  execute display setups
Ability to work flexible hours and extended hours at times
May be required to travel to support other stores

Job Status: Nonexempt, Hourly (Part-Time or Full-Time)

EEOC Classification: SLS




About the company

H&M should always have the best customer offering in each and every market. We offer collections that are wide-ranging and varied for women, men, teenagers and children. To us, design, quality and sustainability are not a question of price: we should always offer inspiring fashion with unbeatable value for money.

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