Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Franklin

Description

Workplace Tech IV – Top Executive Support - Franklin - 005D1F


Job
Description

We are looking for a rock
star Top Executive Support Technician to join our team. In
this role you will be responsible for a wide array of support
services.  Expert level training/mentoring will be provided by
Schneider Electric to ensure that you are successful in the role.

Requirements: 

·        
10+
years of technical support experience, previous deskside technician support
experience preferred

·        
Confident,
upbeat and re-assuring attitude with ability to communicate and interact with
workplace professionals, including Executive level personnel, as needed

·        
Proactive,
forward-thinking to anticipate and address issues before they become problems.

·        
Office
365 experience preferred

·        
ITIL
and ITSM experience strongly preferred

·        
10+
years of experience in implementing, troubleshooting and supporting end user
technologies & services, preference given to experience in medium to large
sized environments

·        
10+
years of MS Windows desktop or laptop OS administration, configuration and
troubleshooting experience

·        
Experience
with Microsoft SCCM strongly preferred

·        
Mobile
Device Management experience with supporting and managing mobile devices,
configuring mobile policies and deploying mobile applications

·        
Strong
knowledge of key technologies including Enterprise Mobility, Collaboration,
Messaging, Video Conference and Unified communication

·        
Strong
knowledge of LAN and WiFi technologies

·        
Strong
working knowledge of Active Directory

·        
Ability
to resolve complicated technical issues under pressure

·        
Ability
to explain complicated technical problems in non-technical terms

·        
Previous
experience supporting Senior Management and Executive level personnel strongly
preferred

 

Responsibilities:

·        
Provide
White-Glove support for Senior Executives

·        
Create,
Receive, Monitor, Maintain and Resolve work tickets

·        
Imaging,
Setup and Support of computer(s), monitor(s), mobile device(s)

·        
Maintain
on-site presence at designated service locations to support end users

·        
Software
installation and support in accordance with Schneider standards

·        
Perform
pro-active and on-demand health check of IT systems including, but not limited
to: printers, copiers, fax machines, scanners, and video conference equipment

·        
Training
end users on how to operate office automation equipment as requested

·        
Hardware
platform troubleshooting and management

·        
Software
platform troubleshooting and management

·        
Perform
secure password management for all provided passwords

·        
Support
access to corporate network/wireless and applications (both on network as well
as over VPN)

·        
Coordinate
execution of tasks with guidance from Service Desk representatives

·        
Manage
IT inventory of in-house stock, such as moving, sorting, cleaning, stocking


Other duties as
assigned   

 

 


Qualifications

 What
do you get to do in this position?


• Work with an intelligent and diverse workforce


• Be a contributor to global energy efficiency and
sustainability


• Work with and learn about cutting edge technologies every
day


• Feel energized and have a great sense of accomplishment supporting
your co -workers 


 


This job might be for you if: 


• You have a thirst for knowledge and want to learn and grow
every day


• You take a personal interest in being proactive in support
of your co -workers


• You take pride in delivering world class service and
helping others stay productive 


• You love challenges and solving complex problems


 


We seek out and reward people for being straightforward,
open, passionate, effective and challenging the status quo. We want our
employees to reflect the diversity of the communities in which we
operate. We welcome people as they are, creating an inclusive culture
where all forms of diversity are seen as a real value for the
company.  We’re looking for people with a passion for success — on
the job and beyond. See what our people have to say about working for
Schneider Electric: 
.


 


Let us learn about you! Apply today.


 


You must submit an online application to be considered for
any position with us. This position will be posted until filled.


 


It is the policy of Schneider Electric to provide equal
employment and advancement opportunities in the areas of recruiting, hiring,
training, transferring, and promoting all qualified individuals regardless of
race, religion, color, gender, disability, national origin, ancestry, age,
military status, sexual orientation, marital status, or any other legally
protected characteristic or conduct.


 


Concerning agencies: Schneider
Electric does not accept unsolicited resumes and will not be responsible for
fees related to such.


 


 


Schneider Electric is an Affirmative Action and Equal
Opportunity Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, or protected veteran status and will not be
discriminated against on the basis of disability.


Primary Location
: US-Tennessee-Franklin

Schedule
: Full-time
Unposting Date
: Ongoing

  • access
  • active directory
  • hardware
  • software
  • windows

About the company

Schneider Electric SE is a European multinational corporation that specializes in electricity distribution, automation management and produces installation components for energy management. It is headquartered in Rueil-Malmaison, France and is also based at the World Trade Center of Grenoble.

Schneider Electric is the global specialist in energy management and automation.

Schneider Electric develops technologies and solutions to make energy safe, reliable, efficient, productive and green. The Group invests in R&D in order to sustain innovation and differentiation, with a strong commitment to sustainable development.